PRIVACY POLICY FOR PEAKAIO LIMITED

Summary

When you visit our website, we track your impressions, browser, device information, and use of our website. If you sign up for our mailing list, you will be required to provide contact information and general identifiable information, and we will send you communications and newsletters.

IMPORTANT:

By using PEAKAIO LTD.’s (“Company” or “We”) network storage software products and services (collectively, “Services”), you (“You”) freely consent to the terms and conditions of this privacy policy and consent that all personally identifiable information (“PII”) that you submit or that is processed or collected through the Services may be processed by the Company and its affiliates in the manner and for the purposes described in this privacy policy.

You hereby acknowledge that all PII provided hereunder is voluntary and that you are not legally required to provide any PII to the Company. If you do not agree to the terms and conditions set forth herein, please do not use the Services.

Privacy and Data Protection

We recognise the importance of your privacy. This policy applies to all the services, information, tools, features, and functionality available on the Services offered by the Company or its subsidiaries or affiliated companies and covers how PII that the Company collects and receives, including in respect of any use of the Services, is treated.

Information We Collect and How We Use It

In order to provide and improve our Services, we may collect PII, including the following types of information:

  • Information You Provide: For registration purposes, we ask you to provide your email address.
  • User Communications: When you send emails or other communications to the Company, we may retain those communications to process your inquiries, respond to your requests, and improve our Services. We may send you push notifications and emails to send you news and updates in respect of the Services. You can opt out of this service by following the opt-out instructions in the promotional communication.
  • User Information: When you use the Services, we may automatically receive and record information from your browser, including, without limitation, PII such as information and statistics about your online/offline status, your geo-location, your IP address, cookie information, visitor traffic, page hits, downloads, access times, internet service provider, search history, type of browser, service preference, your regional and language settings, and software and hardware attributes. Our systems may automatically record and store technical information regarding the method and nature of your use of the Services.
  • Aggregate and Analytical Data: In an ongoing effort to better understand and serve the customers of the Services, we often conduct research on customer demographics and behaviour based on the PII and other information provided to us. This research may be compiled and analysed on an aggregate basis, and we may share this aggregate data with our affiliates, agents, service providers, and business partners. This aggregate information does not identify you personally. We may also disclose aggregated user statistics to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.

Cookies and Tracking Technologies

To collect the data described herein, we use cookies and similar tracking technologies. Cookies are small text files that are stored on your browser or device to help us manage and maintain the Services and record your use of the Services.

  • Types of Cookies We Use:
    • Temporary Cookies: These cookies remain on your browser for a limited period of time. They help us understand how you interact with our Services during a single session.
    • Persistent Cookies: These cookies remain on your browser until they expire or you delete them. They help us remember your preferences and usage patterns to enhance your experience over multiple visits.
  • Purpose of Cookies:
    • Cookies help us understand usage trends, manage the Services, and improve your experience.
    • They cannot be used to discover your identity.
    • A cookie is a small piece of information that is sent to and stored on your browser. Cookies do not damage your browser.
  • Managing Cookies:
    • Most browsers allow you to block cookies, but blocking them may prevent you from using some features of the Services.
  • Third-Party Cookies and Web Beacons:
    • We may use third-party cookies and similar technologies to help with analytics and advertising. These third parties may also use cookies under their terms for purposes such as retargeting.
    • We also use web beacons, or "gifs", which are electronic images that help us deliver cookies and count visits to our Services.

By using our Services, you agree to our use of cookies and similar tracking technologies as described in this section.

Links to Other Services

Links to other services, sites, and applications may be provided by the Company as a convenience to our users. The Company is not responsible for the privacy practices or the content of other sites and applications, and you visit them at your own risk. This privacy statement applies solely to PII collected by us. The Company will not knowingly contact or engage with children under the age of 18. If you have reason to believe that a child has provided us with their PII, please contact us at the address given above and we will endeavour to delete that PII from our databases.

Information Sharing

As part of providing the Services, our affiliates, agents, service providers, and representatives may have access to your PII. The Company may also share PII in the following circumstances:

  • As required for the provision, maintenance, and improvement of the Services;
  • If we become involved in a reorganisation, merger, consolidation, acquisition, or any form of sale of some or all of our assets, with any type of entity, whether public, private, foreign, or local;
  • To satisfy applicable law or prevent fraud or harm, or to enforce applicable agreements and/or their terms, including investigation of potential violations thereof.

Information Security and Retention

We follow generally accepted industry standards to protect against unauthorised access to or unauthorised alteration, disclosure, or destruction of PII. However, no method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your PII, we cannot guarantee its absolute security. We keep your PII only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

Data Integrity

The Company processes PII only for the purposes for which it was collected and in accordance with this policy or any applicable service agreements. We review our data collection, storage, and processing practices to ensure that we only collect, store, and process the PII needed to provide or improve our Services. We take reasonable steps to ensure that the PII we process is accurate, complete, and current, but we depend on our users to update or correct their PII whenever necessary. Nothing in this policy is interpreted as an obligation to store information, and we may, at our own discretion, delete or avoid recording and storing any and all information.

Your Rights

  • Right of Access and Rectification: You have the right to know what PII we collect about you and to ensure that such data is accurate and relevant for the purposes for which we collected it. We allow our users the option to access and obtain a copy of their PII and to rectify such PII if it is not accurate, complete, or updated. However, we may first ask you to provide us with certain credentials to permit us to identify your PII.
  • Right to Delete PII or Restrict Processing: You have the right to delete your PII in its entirety or restrict its processing. We may postpone or deny your request if your PII is in current use for the purposes for which it was collected or for other legitimate purposes such as compliance with legal obligations.
  • Right to Withdraw Consent: You have the right to withdraw your consent to the processing of your PII. Exercising this right will not affect the lawfulness of processing your PII based on your consent before its withdrawal.
  • Right of Data Portability: Where technically feasible, you have the right to ask to transfer your PII in accordance with your right to data portability. You may exercise the above rights by sending a request to: info@peakaio.com.
  • Right to Lodge Complaint: You also have the right to lodge a complaint with a data protection supervisory authority regarding the processing of your PII.

Compliance

The Company regularly reviews its compliance with this policy. Please feel free to direct any questions or concerns regarding this policy or our treatment of PII by contacting us as provided above. When we receive formal written complaints, it is the Company’s policy to contact the complaining user regarding their concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of PII that cannot be resolved between the Company and an individual.

Changes to This Privacy Policy

The Company may update this policy. We will notify you about significant changes in the way we treat PII by sending a notice to your email address or by placing a prominent notice on the Services. We encourage you to periodically review this policy for the latest information about our privacy practices.

Consent to Processing

By providing any PII to us pursuant to this policy, all users fully understand and unambiguously consent to this policy and to the collection and processing of such PII abroad. The server on which the Services are hosted and/or through which the Services are processed may be outside the country from which you access the Services and may be outside your country of residence. Some of the uses and disclosures mentioned in this policy may involve the transfer of your PII to various countries around the world that may have different levels of privacy protection than your country. By submitting your PII through the Services, you freely consent, acknowledge, and agree that we may collect, use, transfer, and disclose your PII as described in this policy. If you do not consent to the terms of this policy, please do not use the Services.

Questions

If you have any questions about this policy or concerns about the way we process your PII, please contact us at info@peakaio.com.